These terms and conditions (the “Terms”) govern your use of the Café Javas Gift Card. Please take the time to read and understand these Terms before using your Cafe Javas Gift Card. We also recommend keeping a copy of the Terms for future reference.

 

  1. The Cafe Javas Gift Card is issued and operated by Cafe Javas.

 

  1. The Cafe Javas Gift Card allows you to upload a cash value onto your Gift Card which can be used to pay for Cafe Javas products and services. The money loaded onto your Cafe Javas Gift Card is only a pre-payment system for the goods and services of participating Cafe Javas restaurants; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your Cafe Javas Gift Card.

 

  1. To register and upload money onto your Cafe Javas Gift Card, you must be aged 18 or over and a resident in Uganda. The Cafe Javas Gift Card can be used by Ugandan residents aged 14 or over.

 

  1. The card can be loaded with any value between UGX 10,000/- and UGX 500,000/-.  The maximum value which may be stored on the card is UGX 500,000/-.

 

  1. The monetary value on your Cafe Javas Gift Card can be used as full or part payment for Cafe Javas products and services at any participating Cafe Javas restaurant in Uganda. When you use your Cafe Javas Gift Card, the cash balance on your Cafe Javas Gift Card will be reduced by the full cash value of your Cafe Javas purchase. You can check your account balance online at cafejavas.co.ug/gift-card. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please contact our Customer Service Team (details below).

 

  1. If you use a credit or debit card to purchase or reload your Cafe Javas Gift Card, prior to charging your credit or debit card, an authorization process will occur for the amount of your purchase or reload transaction (“Transaction”). The authorization process will validate the credit or debit card number, status, available credit or funds and billing information to ensure that it matches what the bank or card company has on file. Your bank or Cafe Javas may attempt to contact you for additional information prior to authorizing the Transaction amount.

 

  1. For credit cards, once an authorization is received, you may notice a decrease in your available credit line. Your bank may hold this amount from your credit line or available balance for a short period of time determined by the policy of your bank before your Transaction is fulfilled. For debit cards, your bank may pre-authorize a charge to your deposit or checking account and place a temporary hold on the funds before your Transaction is fulfilled. Regardless of whether you use a credit or debit card, your card will be charged only upon fulfillment of your Transaction. If your Transaction is cancelled, Cafe Javas will request an authorization reversal on your behalf. Reversal times may vary. We recommend contacting your bank or credit card company to learn about their authorization and authorization reversal policies.

 

  1. All amounts loaded onto your Cafe Javas Gift Card are denominated in Uganda Shillings.

 

  1. You must be present with your Cafe Javas Gift Card when you make purchases in a Cafe Javas restaurant.

 

  1. The money uploaded to your Cafe Javas Gift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on the Gift Card and may be used to pay, in whole or in part, for future purchases at Cafe Javas restaurants but within 18 months.

 

  1. All money uploaded on your Cafe Javas Gift Card must be used by the expiry date which is 18 months from the date of the last upload of money to the Cafe Javas Gift Card. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded. A balance enquiry does not constitute use.

 

  1. You should treat your Cafe Javas Gift Card as cash for any purchases in participating Cafe Javas restaurants. You are responsible for any unauthorized payments using your Cafe Javas Gift Card. Therefore, please do not allow others to use your Gift Card. Cafe Javas is not liable for lost, stolen or damaged Gift Cards. However, if you register your Gift Card with us, we will replace any lost, stolen or damaged Gift Cards with a new Gift Card with the balance remaining on it at the time you notified us of your lost/damaged/stolen card. You can register your Gift Card at cafejavas.co.ug/gift-card.

 

  1. Please note that the gift card can only be used to purchase Cafe Javas food items.

 

  1. Cafe Javas Gift Cards may not be returned, sold, exchanged or used for any other purpose without Cafe Javas written permission.

 

  1. All copyright, trade marks and all other intellectual property rights in and in relation to this card shall at all times remain the property of Café Javas or its licensors.

 

  1. Cafe Javas does not warrant or represent that your Gift Card will always be accepted at participating Cafe Javas restaurants. For example, in the unlikely event of a failure of Cafe Javas IT and communications systems, Cafe Javas may not be able to accept Gift Cards as payment during such a system failure.

 

  1. Cafe Javas reserves the right to refuse to accept a Gift Card or to limit the use of a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorized use. Cafe Javas may withdraw or cancel your Gift Card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorized use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card.

 

  1. Our liability to you in relation to these terms and conditions shall under no circumstances exceed the final balance held on your Gift Card. These Terms set out Cafe Javas entire liability to remedy any defect or default in the Gift Card. Save as is provided in these Terms, all warranties, representations, conditions and terms, whether express or implied, written or oral, as to the quality, condition or otherwise (including without limitation its merchantability and fitness for purpose) are hereby expressly excluded to the fullest extent permitted by law. Notwithstanding the above, nothing in these Terms shall affect your statutory rights.

 

  1. Cafe Javas shall not be liable to you for any claim, whether arising in contract, tort (including negligence) or otherwise, for consequential, economic, special or other indirect loss including (without limitation) losses calculated by reference to profits, business, goodwill or income.

 

  1. Cafe Javas reserves the right to amend these Terms at any time or withdraw the Gift Card on reasonable notice, such changes will be posted oncafejavas.co.ug/gift-card. If you have registered your Cafe Javas Gift Card, then we will notify you of any change, deletion or addition by email. The amended Terms will apply to your use of the Cafe Javas Gift Card. If you do not agree with the amended Terms, you can cancel your Cafe Javas Gift Card and any amount remaining on you card can be redeemed from purchases at a participating Café Javas store.

 

  1. These Terms and the Cafe Javas Privacy Policy, a copy of which can be found on the Cafe Javas website, cafejavas.co.ug govern Cafe Javas use of the personal information collected from you. Cafe Javas will not pass on your personal information to third parties.

 

  1. These terms are governed by the Laws of Uganda.

 

  1. These Terms (together with the documents referred to in them) represents the entire agreement between you and Cafe Javas in relation to your use of the Cafe Javas Gift Card and supersedes any previous agreement, whether written or oral, in relation to the Cafe Javas Gift Card. If any part of any provision of these Terms shall be invalid or unenforceable, then the remainder of such provision and all other provisions of the Terms shall remain valid and enforceable.

 

  1. If you have any general enquiries, queries regarding your Gift Card or if you dispute any transaction that has occurred on your Cafe Javas Gift Card, please visit cafejavas.co.ug/gift-card or contact our Customer Experience Team at info@cafejavas.co.ug or +256-393-106502 (9am – 6pm, Monday-Friday).